Troubleshooting

No Available Time Slots Show Up on the Booking Form

A checklist covering staff, seating, and service hours

When the Kakao Chatbot Isn't Responding

Checking your webhook and Open Builder setup

Why the Booking Page Shows as Disabled

Checking booking page activation and active services

Can a Staff Account See Other Staff Members' Bookings?

The difference between viewing and editing permissions

Lost Your 2FA Device and Don't Have Your Recovery Codes

How to regain account access with no automated recovery option

Can't Add a Staff Member on the Free Plan

The Free plan's 1-person limit and how to upgrade

Custom Domain Not Connecting

Checking DNS propagation for this AutoPilot-only feature

Storefront Photos Won't Upload, or How Many Can I Add

Per-plan limits on storefront gallery image uploads

The Same Customer Keeps Showing Up as a Duplicate

Why phone-number-only matching creates duplicate customer records

Password Reset Email Isn't Arriving

Why the success screen and actual delivery aren't the same thing

Notification Shows as 'Sent' but the Customer Says They Didn't Get It

Why 'sent' doesn't guarantee delivery, and what to check

A Booking Shows on the Calendar Before the Customer Has Paid

Why pending-payment bookings appear immediately, by design