Custom Domain Not Connecting

Connecting your own custom domain is an AutoPilot plan-only feature. It isn't available on other plans, including Growth, so check your salon's current plan first.

The AutoPilot plan is currently Coming Soon, so there isn't yet a purely self-service flow for registering a domain. In practice, connecting a custom domain is arranged directly with the Biseo team, who provide the DNS record details you then add in your domain registrar's settings (GoDaddy, Route53, and so on).

Example: Say the owner of a multi-location hair salon chain, in the process of setting up the AutoPilot plan with the Biseo team, follows the DNS instructions they were given but their custom domain still isn't working days later. The two most common causes here are DNS propagation delay — changes can take up to 24-48 hours to reach nameservers worldwide — and a record value that was mistyped or left incomplete when it was copied into the registrar's settings. It's worth double-checking the entered values character-for-character against what was provided, and if everything looks correct, simply waiting a bit longer before assuming something's wrong.

• Check your plan: Custom domains are only supported on the AutoPilot plan.
• DNS propagation delay: Even with everything set up correctly, it can take up to 24-48 hours to take effect. Don't assume it's broken immediately after setup — give it a day first.
• Double-check the record values: Confirm the DNS record details you were given are entered completely and accurately in your registrar's settings.

The exact DNS record type/value and SSL certificate process can vary depending on what was arranged with the Biseo team for your salon specifically, so for the exact values you need, please get in touch via Support.