Can't Add a Staff Member on the Free Plan

If you try to invite a new staff member from the Team Management screen and it won't save, showing an error message instead, that's not a bug — it's the Free plan working as designed.

"The Free plan is limited to 1 team member. Upgrade to Starter or above to add more."

Example: Say a solo nail salon owner who started on the Free plan sees business grow and tries to hire and register a part-time staff member in the system. Attempting to invite them from the Team Management screen triggers the error message above, and the invite is rejected. The Free plan is designed for a single person — the owner's own OWNER account — so no matter how the invite is attempted, adding a second team member is blocked outright. The only fix here is upgrading to Starter or above.

• The Free plan is a solo-owner design: Instead of inviting a separate staff member, it's built around linking your own profile directly to the OWNER account. For the initial setup, see "Setting up your own profile on the Free plan".
• The fix is upgrading: A second team member simply can't be added on the Free plan at all, so upgrading to Starter or above is required to add staff. Once you've upgraded, you can invite staff straight away from the Team Management screen with no other steps needed.