Things to watch out for with service options
Last updated: 2026-08-15
Things to watch out for when setting up options on a service (length add-ons, stylist-grade surcharges, etc.).
⚠️ Most common mistake: the moment you tick "This service has options", the service's own base price and duration are reset to zero. If you don't then actually add real sub-options underneath, the service is left on your booking page as a free, zero-duration, effectively unbookable listing. If you tick the options toggle, you must add at least one sub-option.
Example: the owner of "Salon de J" hair salon adds a new "Colour" service and, wanting to charge different prices depending on hair length, ticks "This service has options". So far, so correct. But she plans to fill in the actual options later and clicks Save anyway, forgetting to go back and add "Short", "Medium", and "Long" sub-options with their own prices and durations. The result: "Colour" sits on the booking page showing A$0 and 0 minutes, and a customer can still click a time slot and complete a "booking" for it. The real problem shows up on the stylist's side — looking at the booking card on the calendar gives no clue at all which length the customer wanted, or how long the appointment should actually take. To avoid this, add the sub-options (Short/Medium/Long) with real prices and durations immediately after ticking the toggle, and check the booking-page preview before saving.
- Options toggle required: customers can only choose options if "This service has options" is ticked. (See the warning above first.)
- Duration changes: enter the exact extra duration for each option — getting this wrong can cause overlapping (double-booked) appointments. For example, if the "Long" option on the Colour service above actually takes 90 minutes but is entered as 30, the system will think the slot frees up after just 30 minutes and let another booking land on top of a colour treatment that's still under way.
- Once options are set up, the booking page shows the price as
A$50~(from A$50). Pricing is displayed in Australian dollars (A$).
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