Missed booking enquiries while you're with a client: how salons stop losing them
You can't answer a message in the middle of a colour or a set of lashes, and clients don't always wait. The way to stop losing them is to give clients a way to get answers and book without you: one booking link wherever they message you, and an AI assistant (a chatbot) that replies on its own on the channels it can reach. The messages left over, you answer in batches between clients.
Biseo is booking software for beauty salons in Australia, in Korean and English. This guide shows what that setup looks like in Biseo, and it's just as clear about the messages Biseo can't answer for you.
Why enquiries slip through
Most small salons take enquiries in four or five places at once: Instagram DMs, KakaoTalk, texts, WhatsApp and phone calls. Each one needs a reply from you, and most of them arrive while you're working. By the time you've finished a client and checked your phone, the person who asked "Any time on Saturday?" may have booked somewhere that answered first.
Most of these messages ask the same few things: when you're free, what something costs, and whether a certain service is available. Those questions have fixed answers, which is why they can be handed off.
Step 1: put one booking link everywhere clients message you
The simplest fix is a link clients can book through themselves, at any hour.
- In the Biseo admin screen, copy your booking page link.
- Add it to your Instagram profile, your KakaoTalk channel and your Google Business Profile.
- Keep it ready to paste, so a two-second reply ("You can book here: …") works when you only have a moment.
The booking page shows only the times that are actually free, using your staff rosters, service lengths and booking rules, so a client can't pick a time you can't do.
Step 2: let the AI assistant answer the questions that come before a booking
Some clients would rather ask than click through a calendar. Biseo's booking page has an AI assistant that answers for you, in Korean or English.
- It answers from your own settings: services, prices and opening hours.
- When a client asks for a time, it looks up the times that are really free before it replies. It never makes a time up.
- It collects the client's name and mobile number, then shows a summary of the booking. The booking is made only when the client confirms it.
- It follows the same booking rules as the booking page, such as how far ahead clients can book.
The AI assistant is included on every plan, Free too. Each plan has a monthly allowance of AI assistant replies, listed on our pricing page.
Step 3: let the same AI assistant answer your KakaoTalk channel
If many of your clients message you on KakaoTalk, the AI assistant can reply there too. Messages sent to your KakaoTalk channel get the same answers and the same booking flow as the AI assistant on your booking page, so a client can book without leaving KakaoTalk.
This needs Biseo's Growth plan or above and a KakaoTalk business channel. It works with a channel, not a personal KakaoTalk account. Our KakaoTalk booking setup guide goes through it step by step.
What Biseo can't answer for you
Biseo's AI assistant only replies on the two places above: your booking page and your KakaoTalk channel. These still need you:
- Instagram DMs: Biseo doesn't read or answer them. Your best tool here is the booking link in your profile and in your replies.
- WhatsApp messages: Biseo uses WhatsApp to send booking messages such as confirmations, but it doesn't answer messages clients send you there.
- Texts and phone calls: reply with the booking link when you're free.
- A personal KakaoTalk account: only a KakaoTalk channel can be connected.
The aim is to send as many clients as possible to the two places that can answer them straight away.
Where each enquiry ends up
| Where the client messages | What answers while you're busy | What you do between clients |
|---|---|---|
| Your booking page | The booking page itself, and the AI assistant (every plan) | Nothing, the booking arrives in your calendar |
| Your KakaoTalk channel | The AI assistant (Growth and above) | Nothing, the booking arrives in your calendar |
| Instagram DM | Nothing in Biseo | Reply with your booking link |
| WhatsApp, texts, phone | Nothing in Biseo | Reply with your booking link, or book them in yourself |
Fewer "just checking" messages after a booking
Some messages come after the booking: "Am I booked in?" or "What time was it again?". Biseo sends a booking confirmation automatically, by KakaoTalk Alimtalk, WhatsApp or SMS when you have message credits, and by email otherwise. Reminders before the appointment, and messages when a booking is changed or cancelled, start on the Growth plan. Clients who already have the details in a message are less likely to ask again.
Want to see how it works with your own services? Start free, switch on your booking page, and ask the AI assistant "Any time this Saturday?" yourself.