Commission-free salon booking software in Australia
“Commission-free” is one of the most common claims in salon booking software marketing — and one of the easiest to get wrong when you're comparing platforms. The honest answer is: it depends on where the booking comes from.
The distinction that matters: your own clients vs. marketplace clients
Most booking platforms don't charge a fee when an existing client books you directly through your own page or app. Where the fee shows up is marketplace bookings — when a new client finds you through the platform's own directory or app, rather than through your own website or social links.
Fresha is the platform that made “commission-free” a headline feature, and for bookings from your own clients, that's accurate. But several sources report that Fresha charges a 20% commission (with a minimum fee) on a new client's first booking made through its marketplace (RZRV, “Fresha Fees in 2026: What Salons Actually Pay”; Pabau, “Fresha Pricing 2026”). That's not a contradiction of their “commission-free” claim — it's specifically a marketplace acquisition fee, separate from your existing client bookings. But it means the real cost of the platform depends heavily on how much of your new-client flow comes through that marketplace.
💡NoteWe haven't independently verified Fresha's current fee structure against their own terms — pricing pages change. If this matters for a real decision, confirm the current numbers directly with Fresha before you sign up.
Where Biseo is different
Biseo doesn't operate a customer-facing marketplace or directory. Every booking — whether it comes from your Instagram link, your own booking page, or a KakaoTalk conversation — goes straight to you with no per-booking commission, ever. There's no “new client acquisition fee” tier to budget around, because there's no marketplace mechanism that would need one.
This isn't a temporary promotional stance — it's a structural consequence of how the product is built. We don't have a directory of salons for a customer to discover Biseo-using businesses and book through us instead of you, so there's nothing for a marketplace commission to apply to.
What this means when you're comparing
If most of your new clients already come from your own marketing (Instagram, word of mouth, Google, a KakaoTalk channel), the marketplace commission question may not affect you much either way — you'd rarely trigger it. If a meaningful share of your bookings currently comes through a platform's own marketplace/directory, that's the number worth asking about directly, because it's the one that doesn't show up on the subscription price tag.
Want to see what a booking flow with no per-booking commission looks like in practice? Start free.